Printdeals.ca Satisfaction Guarantee

We stand behind our work!  If you are not happy with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase fully.

For factors that we don’t control, such as incorrect texts or misspellings, we will strive to find a solution. Contact info@printdeals.ca within 7 days of delivery.

printdeals.ca makes it easy for you to create great business cards, envelopes, letterhead, postcards and stickers with online instant proof. Please note that due to the nature of full-color printing (CMYK), we cannot print every color available. We do not color match; therefore, we offer print industry's standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided as possible.

We offer Money Back Satisfaction Guarantee to our first-time retail customers for the print products that we sell. This includes business cards, post cards, envelopes, letterheads, etc. If you are not entirely satisfied (because you notice a legitimate issue) with the finished printed product you can send it back to us for a full refund of the printing cost only. Any products ordered with a subtotal over $100.00 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to look forward to.

printdeals.ca will correct errors of improper cutting, print quality, color and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 0.125" (to all sides). All file formats must have a minimum of 350 dpi (dots per inch) resolutions. All color artwork and/or images must be provided in CMYK (Cyan, Magenta, Yellow, Black) color mode and black & white artworks and/or images must be provided in grayscale.

CANCELLATION & REFUNDS
We are happy to help cancel your order prior to print or design approval. Orders may not be cancelled or refunded once they have gone into print production or any process thereafter. Absolutely no refunds will be issued once an order has been plated or any process thereafter, including but not limited to printing, coating, and / or finishing. Orders on hold for more than 30 days cannot be cancelled, however, monies can be used as store credit. Any cancellation or compensation given to the customer will be refunded in a timely manner. Please allow up to 10-15 business days for the monies to be credited to your account.

If we determine that we have made an error, we will correct it and re-print the order. We must be notified within 7 business days from delivery of any defects. In order to receive the replacement order. Customer must return 100% of the defective order at their expense within 7 business days of their receipt. We will re-reprint the order with the original turnaround and send them out via the same paid shipping method. Shipping is non-refundable.